Personal Lines

If you decide that for any reason your policy does not meet your insurance needs, please contact us within 14 days of issue.  On condition that no claims have been made or are pending, we will refund your premium in full.

Thereafter, you may cancel this insurance at any time by informing us.  On condition that no claims have been made or are pending, there may be a return of part of your premium which applies to the remaining period of insurance, less a £25 administration fee.

To cancel the insurance please contact us:

Loss Insurance & Legal Services Ltd, Suite G5 Northwich Business Centre, Meadow Street, Northwich, Cheshire CW9 5FP

Email quotes@loss-insurance.co.uk

We can cancel any insurance policy by sending you 7 days’ notice in writing where there is a valid reason for doing so. We will write to you at your last known address and will set out the reason for cancellation and any refund of premium that may be due. Valid reasons may include but are not limited to:

  • Where we have been unable to collect a premium payment;
  • Where you are required in accordance with the terms of this policy to co-operate with us, or send us information or documentation and you fail to do so in a way that materially affects our ability to process a claim, or our ability to defend our interests;
  • Where we reasonably suspect fraud; or
  • due to the use of threatening or abusive behaviour or language, or intimidation or bullying of staff or suppliers.

Commercial 

If you decide that for any reason your policy does not meet your insurance needs, please contact us to discuss cancellation terms.

Your insurance contract may include a cancellation clause but cancelling a policy may work out expensive for you. In some cases, there may be very little or no refund and you may have to carry on paying your instalments. If there has been a claim under the policy, there will be no refund. Our charges, those of the Insurers and commission paid to us for arranging the policy are none refundable. A cancellation charge of £25 will be applied to any cancellation within the cooling off period, this charge will increase to £40 after the cooling off period.

To cancel the insurance please contact us:

Loss Insurance & Legal Services Ltd, Suite G5 Northwich Business Centre, Meadow Street, Northwich, Cheshire CW9 5FP

Email quotes@loss-insurance.co.uk

We can cancel any insurance policy by sending you 7 days’ notice in writing where there is a valid reason for doing so. We will write to you at your last known address and will set out the reason for cancellation and any refund of premium that may be due. Valid reasons may include but are not limited to:

  • Where we have been unable to collect a premium payment;
  • Where you are required in accordance with the terms of this policy to co-operate with us, or send us information or documentation and you fail to do so in a way that materially affects our ability to process a claim, or our ability to defend our interests;
  • Where we reasonably suspect fraud; or
  • due to the use of threatening or abusive behaviour or language, or intimidation or bullying of staff or suppliers.