Personal Lines


If you decide that for any reason your policy does not meet your insurance needs, please contact us within 14 days of issue.  On condition that no claims have been made or are pending, we will refund your premium in full.

Thereafter, you may cancel this insurance at any time by informing us.  On condition that no claims have been made or are pending, we will refund that part of your premium which applies to the remaining period of insurance, less a £25 administration fee.

To cancel the insurance please contact:

Loss Insurance Services Ltd, 150 London Road, Northwich, Cheshire, CW9 5HH

Email: cancellations@loss-insurance.co.uk

We can cancel any insurance policy by sending you 7 days’ notice in writing where there is a valid reason for doing so. We will write to you at your last known address and will set out the reason for cancellation and any refund of premium that may be due. Valid reasons may include but are not limited to:

  • Where we have been unable to collect a premium payment;
  • Where you are required in accordance with the terms of this policy to co-operate with us, or send us information or documentation and you fail to do so in a way that materially affects our ability to process a claim, or our ability to defend our interests;
  • Where we reasonably suspect fraud; or
  • due to the use of threatening or abusive behaviour or language, or intimidation or bullying of staff or suppliers.

Why Choose Us?

Competitive Rates


No Hidden Fees


Customer Satisfaction


Personal Service


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